If I do not have physical access to a player, is there any way I can remotely set it up? (for players previously setup in Zynchro)

(Advanced users only)

The following conditions MUST be met in order for this to work:

B-Dploy must be available on Zynchro
Player must have a working wired connection
Player must be reachable via local network

Please keep in mind that this process might not work on every firmware version (old versions might not be supported).

Also, please have both your player’s Serial Number and your local IP address on hand (if you do not have these both please do not proceed). You can get this information in Zynchro by location your player (By Map, By List, etc) and clicking on the Health tab, for your Serial Number, and then on the Network tab for the Local IP.

If all previous conditions are met, you must now eliminate your player from Zynchro, to do so locate your player (By Map, By List, etc) and click on the health tab and then on the trash can icon.

Now go to Player Config > B-Deploy. Your player should now be listed on that screen.

If your player does not appear, click on the blue Add Player button and input all fields. Choose the Default Ethernet for Player config.

Once you see your player listed, you must now access it via local network. You can do this by opening a browser tab and inputting your local IP in the address bar.

If a User Name and Password is requested, these generally are admin for both fields.

Once you are on your player’s local IP you should see this screen. Click on the Diagnostic tab and then on Disable under “Disable Autorun” button, confirm that you wish to disable autorun, your player will reboot. Once it has finished, click on Format Storage button below Storage Formatting.

Select Storage sd and then FAT32 for the File System. Click Format.

You should see a confirmation message on the top of your screen.

Go to Control Tab and click on Reboot button below Reboot Player.

If the process was successful, your player will continue it’s setup process and you should see it in Zynchro once it is done (this might take a few minutes).

In most cases the player will not have content and you will need to republish your content.

* The images used in this guide are for illustrative purposes only and designed to be a representation and/or general orientation of the required steps and/ or existing system and are not in any way designed to represent or guarantee aspects of the project, software and or information from any particular unit or location.

Knowledge Base