FAQ's
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About Zynchro Licenses
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About Zynchro Support
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Can I copy assets (media) from one client to another?
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Can I customize the logo in Zynchro?
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Can I display a website on my players?
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Can I get more information on my SD card once it’s in a player?
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Can I move a license from one client to another in Zynchro?
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Can I move a player from BrightSign Network to Zynchro remotely?
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Can I move a player from one client in Zynchro to another?
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Can I move my player from one WiFi network to another?
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Can I remotely clean up an SD card?
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Can I use any SD card?
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Can I use special characters when naming a player, playlist or presentation?
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DPAA Member
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How are my licenses in use tallied?
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How can I check when my licenses expire?
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How can I export my analytics from HTML to BrightAuthor?
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How can I know if my player is connecting to the internet correctly?
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How can I tell if my player is connected via Ethernet or via Wifi?
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How do I activate/deactivate the Content Authorization option?
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How do I change the name, zip code or any other details of a location?
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How do I create a playlist in Zynchro?
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How do I create a wifi configuration?
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How do I delete an asset in Media Library?
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How do I download a log from a specific player?
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How do I find my players’ IP?
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How do I find my players’ serial number?
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How do I get into my Zynchro?
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How do I reduce my data usage?
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How do I reset my password?
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How do I reset or reboot my player?
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How to Sync Campaigns?
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How to use Sync on Multiple Playlists?
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If I do not have physical access to a player, is there any way I can remotely set it up in a new client? (Advanced users)
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If I do not have physical access to a player, is there any way I can remotely set it up? (for players new to Zynchro)
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If I do not have physical access to a player, is there any way I can remotely set it up? (for players previously setup in Zynchro)
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In Monitoring -> Player Health - Alerts, why are the time options less than x amount of hours?
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In player health, when I create an alert, why do you have a condition that allows me to decide if I want to be alerted if player has been offline less than [insert] hours?
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Is my player generating Analytics?
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My email has changed, can I update it in Zynchro?
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What are some best practices for mobile connections?
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What do the colors in SD-health represent?
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What do the colors in SD-Usage represent?
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What format should my SD card be in?
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What happens if one of my licenses expires?
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What information is considered for the bandwidth report?
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What is recovery mode?
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What is the estimated data usage per player?
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What should I know when using cellular internet to consider my costs?
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What size SD card do you recommend?
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Why am I missing columns/categories in Monitoring -> by Filter
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Why are my thumbnails “broken” in Snapshot Moasic?
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Why are the health alerts in Monitoring -> Player Health, programmed to end after a certain time?
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Why can't I delete an asset in Media Library?
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Why is the bandwidth usage that Zynchro reports different from what my service provider says:
