Before you set up your player, you must first make sure that it is connected to a monitor, TV or display. Your player must also be connected to a network. 

Once your player and display are ready, sign in to Zynchro. You should have already received an automated email with your password, if not, please contact Zynchro. 


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Select the client where you will be setting up your player. For more information on creating and deleted clients, please review the Client section of these help docs.

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Select player Config from left side menu and then click on Player Setup

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Fill in all fields in order to start setting up your player. The player's name will help you later identify your player. 

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You can view your player’s name and serial number in player details >Health. Hover over the  i icon to see the player's description. 

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In order to access your players through the Diagnostic Web Server, you will need a password. Select your passwords and enter them in both the Diagnostic Web Server (DWS) and Local Web Server (LWS) fields (it can be the same password or a unique one for each field).


Choose Ethernet (Default) as your connection configuration.


Select if you wish to download firmware for your player along with the setup file by checking the box. If so, please keep in mind that the file will be much larger. You will then need to select the model of your player and the most recent version of the firmware.

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Note: Zynchro recommends you only include firmware when setting up a new player or if you need to update your firmware.

Click on "Download Setup" button and a zipped file will start downloading directly to your computer.

Insert a new or empty SD card in your computer. Please see bottom of document for VERY IMPORTANT information regarding SD cards.

Drag your zipped files unto your SD card, place the SD card in your player. Setup will then begin automatically.

Please allow 3 to 5 minutes for the process to run, afterward, you can see and monitor your player in Zynchro. 


¡Congratulations, your player is now up and running in Zynchro!

If you require more information on setting up your player, setting up a player with a wireless connection, and/or player setup configurations, please refer to Player Setup in the Player Config section of this guide.




Keep reading for important information regarding SD cards. 

Always use a BrightSign recommended SD card https://brightsign.zendesk.com/hc/en-us/articles/218065677-How-to-select-an-SD-card

- The SD card must be in FAT 32 format. 


- The SD card must be empty.


- The file must be named autorun.zip

The use of SD cards other than those recommended by BrightSign voids Zynchro´s warranty and support will not be provided.



* The images used in this guide are for illustrative purposes only and designed to be a representation and/or general orientation of the required steps and/ or existing system and are not in any way designed to represent or guarantee aspects of the project, software and or information from any particular unit or location.